Privacy Policy 22club

22club ("we", "us", "Platform") is fully committed to protecting the privacy and personal information of all users who access or use our platform at 22club.onl and the 22club mobile app. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

We understand how sensitive your personal information is, especially in the context of an online entertainment platform. That is why we never take this responsibility lightly. Every decision regarding data collection and use is made with the best interests and security of our members as the top priority.

This Privacy Policy applies to all information you provide to us when registering an account, using platform services, contacting our support team, or interacting with any part of the 22club platform. If you do not agree with this policy, please discontinue use of our platform.

22club collects your personal information through various means throughout your use of our platform. The type of information collected depends on how you interact with the platform.

We only collect information that is strictly necessary to provide you with a quality service. No information is collected excessively or beyond the scope of the platform's operational needs.

The personal information we collect is used responsibly and only for the purposes stated. Below is a complete list of how your data is used on the 22club platform:

• Account Management — Creates, verifies, and manages your member account, including mandatory KYC processes.
• Transaction Processing — Processes deposits, withdrawals, and all other financial transactions securely and accurately.
• Service Communications — Sends important notifications related to your account, the latest promotions, and platform updates.
• Platform Security — Detects and prevents fraud, money laundering, and any suspicious activity.
• Legal Compliance — Fulfills our obligations under Malaysian law, including PDPA 2010 and applicable regulatory requirements.
• Product Improvement — Analyzes usage patterns to improve game quality, interface design, and the overall member experience.
• Customer Support — Helps resolve inquiries, complaints, and technical issues you encounter.

The security of your data is something we take extremely seriously. 22club implements multiple layers of technical and organisational protection to ensure your personal information is always safeguarded against unauthorised access, misuse, or loss.

The key security measures we implement include:

• 256-bit SSL Encryption — All data transmitted between your device and our servers is protected with industry-standard encryption.
• Secure Servers — Data is stored in data centres equipped with high-grade physical and digital security controls.
• Two-Factor Authentication (2FA) — An additional security layer for accessing your account.
• Continuous Monitoring — An active threat detection system operating 24 hours a day to identify unusual activity.
• Internal Access Controls — Only authorised personnel may access member personal data, and every access is comprehensively logged.

Your personal data is retained for as long as your account is active or as long as necessary for the purposes stated in this policy. After account closure, we will retain your data for the minimum period required by Malaysian law before securely deleting it.

22club does not sell, rent, or share your personal information with third parties for commercial purposes without your explicit consent. However, there are limited situations where we may need to share your information with certain parties:

• Payment Service Providers — Payment processing partners required to complete your deposit and withdrawal transactions, including FPX, DuitNow, and recognized digital wallet providers.
• Game Providers — Third-party game software companies that provide game content on our platform, strictly to the extent required for technical functionality.
• Regulatory Authorities — Relevant government agencies or regulatory bodies when required by Malaysian law or a valid court order.
• Technical Service Providers — Third parties that assist in operating the platform's technical infrastructure, subject to strict confidentiality agreements.

All third parties with whom we share data are bound by strict data protection agreements and are not permitted to use your information for any purpose other than those specified. We ensure that all partners adhere to data protection standards equivalent to our own policy.

The 22club platform uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Preference Cookies — Saves your preferences such as display language and display settings for a more convenient returning experience.
• Analytical Cookies — Helps us understand how users interact with the platform so we can make meaningful improvements.
• Performance Cookies — Monitors page speed and performance to ensure a smoother experience for all users.

You can control or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 22club platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 22club. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the 22club customer support team via live chat on the platform. We will process your request within 14 business days of receipt.

In certain situations, your personal information may be transferred to and stored on servers located outside Malaysia, particularly in relation to international gaming software providers integrated with the 22club platform.

We ensure, however, that any such data transfers are carried out in compliance with the PDPA 2010 requirements and only to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's. All cross-border data transfers are supported by comprehensive, legally binding data processing agreements.

The 22club platform is strictly not intended for individuals under the age of 18. We do not knowingly collect or process any personal information from children or minors.

If we find that personal information has been collected from a minor without valid parental or guardian consent verification, we will take immediate steps to delete that information and close the relevant account. If you have reason to believe your child has provided us with personal information, please contact our support team immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please do not hesitate to contact our team through the following channels:

• Live Chat — The fastest support channel, available 24 hours a day, 7 days a week via the 22club platform.
• Privacy Email — [email protected] for specific enquiries related to data protection.
• General Support Email — [email protected] for general enquiries related to your account and services.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex issues, we will reach out to inform you of a more precise processing timeline. This Privacy Policy is subject to periodic review, and any material amendments will be communicated to members via email or in-platform notification.